Solilor.com chooses products to sell based on their excellent designs and proven reliability. So the quality is guaranteed.
We check all of your orders during the packing stage to make sure that the right accessories are included. But you do need to confirm your dress size carefully. We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
In essence this means that faulty products can be returned to us, we will make the repairs or instant exchange and ship them back to you. Address for return will send when you ask from the customer service.
If you are not satisfied with your purchase from www.Solilor.com(for quality problem), you can return your item(s) after we allowed within 5 days of purchase. But you need to pay the return’s shipping fee on your own.
Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as required measurements.
For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customer shall submit the photographs to firstname.lastname@example.org and we may have the designated personnel to take the dispute and a reply will be offered within 24 hours.
Color aberration exists due to the color effect by the PC monitor and weather condition. The quality problem is not included with color aberration. Quality problem shall refer to product blemish such as holes or serious discolored and craze on the product. We will not regard the following problems as quality problem: material differentia from the buyer's imagination, buyer when using it finds the product not beautiful enough or the color doesn't suit, etc.
In the case of the serious damage or obvious color differentia between the product you receive and the order you made, please contact our customer service representative as soon as possible. We will arrange your request for exchange or refund. Please make sure the product is unused and send it back to us within 7 days of your receipt of product. Product cannot be returned after the laundry.
Considering the uniqueness of the product in the event of Custom Made, we can offer you a revise service based on your requirement. The return or exchange of the product in Custom Made is not accepted.
We don't take any responsibility on the delay of your using the product if the processing of Custom Made order is delayed due to the late remittance of product fare and arise with dispute on item return or exchange.
We don't accept the request for the return of your received product in the event of not meeting your requirement on the change of style from the original product design. We shall strictly follow your requirement on the change of the original design of product after you pay for the relevant order you have placed.
We make the items by strictly following with the style and the material displayed on the site, all requests for returns such as not fond of the picture ordered, dissatisfying about the quality or material etc. are not accepted.
In case of your not satisfying about the product received from us, please contact our customer service as soon as possible. To maintain your own interests, we don't accept the returning of the goods you are not satisfied about without a Return Authorization. We are neither responsible for the refund nor taking over your dispute on the product if you return the goods without the Return Authorization even cause the missing of the package during the return.